Terms and Conditions


  1. Agreement begins on the date we activate Services for your Account. This Agreement will continue from month to month until terminated by either party pursuant to the terms hereof.

  2. Submission of your order on the Site or receipt of an email confirmation signifies acceptance by Ublux of your order and the provision of your Account.

  3. Ublux may contact you by email or telephone regarding such suspected fraudulent order and, in sole discretion, interrupt, restrict or terminate your Account without notice to you by Ublux.

  4. Customers are responsible for paying all charges to your Account for Services, including but not limited to, long distance and directory assistance charges, regulatory and government fees, and for all taxes and surcharges, including regulatory recovery fees, imposed on you or us as a result of your use of the Services.

  5. Each service plan, for both toll-free and local numbers, has a flat monthly service fee (this service fee, which is posted on the Site, is the basic charge associated with your Service. And an additional minute rate (if you exceed the number of calling minutes on your Service plan, Ublux will bill you for the minutes you use above your allowance) as posted on the Site.

  6. Ublux may charge initiation fees and additional fees for optional features, add-ons, and other added products and Services

  7. IN ORDER TO ENABLE INTERNATIONAL CALLING ON YOUR ACCOUNT YOU MUST PAY AN INITIAL DEPOSIT OF $500. THIS DEPOSIT WILL BE USED TO PAY CHARGES AS THEY ARE INCURRED ON YOUR ACCOUNT. (international calling)

  8. Any applicable initiation fees and monthly recurring charges are billed in advance of the month of usage. You will also be billed for additional minutes you used (which exceeded the number of calling minutes in your plan); either on the month following such usage or when the usage results in a charge that exceeds your Threshold Amount as defined in Section6 whichever comes first.

  9. Credit or debit cards will automatically be billed monthly or upon reaching the Threshold Amount, whichever comes first, and no additional notice or consent will be required for billings to that credit or debit card or account.

  10. You may terminate this Agreement at any time with thirty (30) days notice in accordance with the immediately following procedure. You must give such notice of termination by "Submitting a Ticket" to our Billing Department.

  11. You may contact our Customer Support Department at +1 855-804-0420 to verify the generation of a Cancellation Ticket Number. Your termination request will be fulfilled within 1 (one) business day.

  12. If you fail to pay any amount owed to us within 5 days after the due date, or if you have in the past failed to pay amounts due us or an affiliate of ours, or if you breach any representation to us or fail to perform any of the promises you have made in this Agreement, or if you are subject to any proceeding under the Bankruptcy Act or similar laws, you will be in default and we may, in our sole discretion and with or without prior notice, restrict or terminate Services and/or terminate this Agreement, in addition to all other remedies available to us.

  13. Should your credit or debit card decline for any reason, we will attempt to charge it again as follows: 2nd attempt after 1 (one) day, 3rd attempt after 6 (six) additional days, 4th attempt after 7(seven) additional days and 5th and final attempt after 7 (seven ) more days. If the fifth attempt to bill your credit or debit card is unsuccessful on the 21st (twenty-first) day, your account will be terminated and we will notify you of such termination by email, by message sent to your voicemail box, or by telephone. Notwithstanding the previous section, if your debit or credit card is declined for a threshold charge within 30 days of the date you opened your account, your account will be canceled immediately and the phone number on your account may be removed from your account. “Automatizada”

  14. Accounts will be terminated if we are not able to confirm an order by phone and do not receive any replies from the account holder. A credit or debit card authorization form will be required to reactivate such accounts.

  15. If you initiate the transfer during a free trial period, you will be required to convert your account to a paid account while waiting for the transfer to complete. It is your responsibility to have your Local Number transferred to another carrier prior to canceling your Account.

  16. The UVTT feature also includes the option of submitting the voicemail for human transcription (HT), which typically takes between 5 to 10 minutes to complete.

  17. Customer is solely responsible for, and Ublux shall have no liability with respect to, the collection of personally identifiable information of individuals obtained in providing UVTT. UVTT is NOT compliant with the Health Insurance Portability and Accountability Act (HIPPA) nor the Payment Card Industry Data Security Standard (PCI DSS) and shall not be used in Customer's processes that are bound by such or similar requirements or standards.

  18. Agreement by giving us written notice within 15 days of receipt of our notice of such significant change.

  19. Customer Proprietary Network Information in Florida.

  20. The Voice Studio feature enables you to record an unlimited number of greetings and messages. Our fair use policy applies to the use of Voice Studio. If you wish to record in excess of 750 words we may apply an additional charge of $75 per 750 words.

  21. If you fail to cancel your account during the free trial period, your credit card will be charged for the offer charge, the activation fee, and any charges you incurred during the trial period (such as voice studio or other features), and any applicable taxes.