Troubleshooting Wizard
Please select the issue Ublux should troubleshoot:
Please select the issue Ublux should troubleshoot:
Ublux is the tool that allows businesses to fully personalize communication with customers.
Make sure your phone is only powered via PoE or via a power adapter and not both. If this does not solve the problem, please send us an email at support@ublux.com and we’ll send you a new phone in case you are renting it from us.
You may use a web-phone that can be used via your computer temporarily. Please contact support for details.
We do not recommend connecting the phone via Wi-Fi. Please try to connect it via an ethernet cable instead.
Is your phone connected to a network that has internet access via an ethernet cable?
Please note: The RJ45 port says Internet and NOT PC
Wait a few minutes after rebooting your router.
Does this solve the problem?
I have no access to the router skip this step and continue with the troubleshoot.
Please enter the MAC address of your UBLUX phone. The MAC address may be located on the back of your phone or you may obtain it by going to settings on your phone. The MAC address has the format XX:XX:XX:XX:XX:XX or XXXXXXXXXXXX where an X can be any number or letter A,B,C,D,E or F.
I am not able to obtain my Phone MAC Address. Try a different way.
That information can be obtained by logging in to your Ublux account. Once you login click on the Account tab. This tab will contain your account pin. Then click on Phones Tab. Locate your phone and click on the Info button.
Successfully found account .
Please call from your cellphone wait for the call to connect and hang up.
I've made the call, please check status (click continue)
Please wait...
Please contact our emergency line
+1 555 234 56789
There is nothing wrong with the provider. Let’s now check if the call is routed correctly. When calling