Ublux

Terms and Conditions

Last updated: August 27, 2026

These Terms and Conditions govern access to and use of the Ublux website and the communications products and services made available by Ublux (collectively, the “Services”). By using the website or the Services, you agree to these terms. If you use the Services on behalf of an organization, you confirm that you are authorized to bind that organization.

1. Scope and service agreements

These terms apply to the website and to generally available descriptions of the Services. An order form, subscription, statement of work, data processing agreement or other written agreement between Ublux and a customer may contain additional terms. If there is a conflict, the signed customer agreement controls for that customer’s use of the Services.

2. Accounts and authorized use

You are responsible for providing accurate account information, protecting credentials and limiting access to authorized users. You must promptly notify Ublux of suspected unauthorized access. You may use the Services only for lawful business purposes and in accordance with applicable laws, platform rules and the permissions granted under your plan.

3. Communications and customer data

Ublux can connect telephony, WhatsApp Business Platform and other channels with business systems, automation and AI features. You remain responsible for the content you send, the contacts you message, the instructions you give to automated agents and the notices, permissions and opt-outs required for your communications. You must not use the Services to send unlawful, deceptive, abusive or unsolicited communications, or to circumvent the rules of WhatsApp, Meta, carriers, regulators or other connected platforms.

You retain your rights in customer data and content that you submit to the Services. You authorize Ublux to process that data as needed to provide, secure, support and improve the Services, in accordance with the applicable agreement and our Privacy Policy.

4. Subscriptions, fees and taxes

Where the Services are provided under a paid plan, fees, billing frequency, usage limits, renewal terms and payment conditions are set out in the applicable order form or subscription. Unless that agreement states otherwise, fees are exclusive of applicable taxes and are not refundable for unused periods. We may suspend access for overdue amounts after providing notice where required by the agreement or applicable law.

5. Acceptable use

You may not misuse the Services, interfere with their operation, probe or bypass security controls, reverse engineer them except where such restriction is not permitted by law, infringe third-party rights, upload malicious code or use automation to access the website in a way that creates unreasonable load. Ublux may investigate suspected violations and take proportionate steps to protect the Services, users and connected platforms.

6. Intellectual property

The website, Services, software, documentation, trademarks and related materials are owned by or licensed to Ublux and are protected by applicable intellectual-property laws. We grant you a limited, non-exclusive, non-transferable right to use the Services during the applicable subscription term. No rights are transferred except as expressly stated in writing.

7. Availability and third-party services

We work to keep the Services reliable, but availability may be affected by maintenance, networks, carriers, WhatsApp or Meta services, hosting providers and other dependencies outside our control. Features and integrations may change as those services evolve. Third-party services remain subject to their own terms and policies.

8. Disclaimers and limitation of liability

To the extent permitted by law, the website and Services are provided on an “as available” basis. Ublux does not guarantee that every message will be delivered, every call will be connected or that automated or AI-generated output will be complete, accurate or suitable for a particular decision. You should review important outputs and maintain appropriate human oversight.

To the extent permitted by law, Ublux will not be liable for indirect, incidental, special, consequential or punitive damages, or for loss of profits, revenue, data or business opportunities. Any liability limits and exclusions in a signed customer agreement take precedence for that customer.

9. Suspension and termination

You may stop using the website at any time. Customer subscriptions may be cancelled or terminated as provided in the applicable agreement. Ublux may suspend or restrict access when reasonably necessary to address security, legal, payment or platform-policy risks. Sections that by their nature should survive termination will continue to apply.

10. Changes to these terms

We may update these terms when the website, Services or legal requirements change. We will post the revised version and update the date above. If a change materially affects an active customer subscription, the applicable customer agreement will govern any required notice or consent.

11. Contact

Questions about these Terms and Conditions can be sent to info@ublux.com. For information about personal data, see our Privacy Policy and Cookie Information.